- Turnabout is not just a typical retailer—we are a hub of creativity and growth in a constantly evolving industry. We take pride in offering an exceptional customer experience.
- Join our team and gain world-class insights into the fashion industry, working with hundreds of the best contemporary and designer brands from around the world.
- We provide comprehensive training across all areas of our business, from sales and merchandising to buying, ensuring the learning never stops.
- You’ll build lasting connections and meet interesting people every day.
- We offer a long-term, full-time career opportunity complete with a robust benefits package, RRSP matching, and attractive incentives.
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Social Media Specialist - Vancouver
Are you looking for a career change?
Turnabout is actively seeking a Social Media Specialist. In this role, you will be instrumental in collaboratively developing and executing Turnabout’s Social Media content and strategies. This position is perfect for someone with a deep passion for fashion, hands-on experience with influencer marketing, basic graphic design skills (Canva or Adobe preferred), and a personality that shines on camera, especially for content creation. Your task will be to spread the word about Turnabout, highlighting its significance and appeal to a broad audience. This role is a unique opportunity to blend creativity, strategic thinking, and a love for fashion in a vibrant, fast-paced environment.
What we offer:
- Competitive wages depending of experience
- On demand pay
- RRSP matching Program
- Extended Benefits
- Ongoing fashion education
- Ongoing professional development
- Work with teams that enjoy and support each other
- 50% Consignment split
- Dental care
- Extended health care
If you:
- Have a bachelor's degree in Marketing, Business, a related field, or evidence of exceptional ability.
- Have a passion for the sustainable luxury fashion and consignment industry.
- Minimum of 3+ years of social media marketing experience.
- Strong digital marketing skills in social media.
- Email marketing experience (Klaviyo preferred).
- Data-driven mindset with a strong analytical and problem-solving skill set.
- Excellent communication and interpersonal skills.
- Creative thinker with the ability to generate innovative marketing ideas.
What you’ll do:
- Collaboratively develop and execute social media marketing strategies for brand growth and customer retention.
- Plan, organize, and execute campaigns, promotions, and events.
- Execute and manage seasonal photoshoots with our in-house photographer and stylist.
- Ensure User-Generated Content (UGC) is utilized effectively.
- Participate in in-house and externally sponsored Turnabout events.
- Ensure social media customer inquiries are answered in a timely fashion.
- Maintain consistent branding across all channels.
- Use data for targeted marketing decisions.
- Seek strategic partnerships for brand expansion.
- Track and report on marketing performance.
- Work weekends or evenings as required.
Who we are:
Turnabout began in 1978 and is an industry leader in the resale of contemporary and designer clothing & accessories for women and men with eight brick & mortar stores that stretch from Vancouver to South Surrey and Oak Bay in Victoria. The diversity, talent, and accomplishments of our consignors & shoppers offer a great opportunity to work with amazing clients that buy and sell quality clothing & accessories brought to us from all over the world. You will learn all the facets of retail and our industry, and be part of a sustainable business that supports the community.
How to Apply:
Interested candidates are invited to submit their resume, a cover letter detailing their relevant experience, and why they are a great fit for this role. Sending a portfolio is encouraged.
Job Types: Full-time, Permanent
Pay: $58,000.00-$76,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- RRSP match
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Social Media and Marketing: 3 years (preferred)
Language:
- English (required)
Work Location: In person
Retail Associate/Key Leader - Vancouver
IF YOU LOVE WORKING WITH PEOPLE & FASHION WE ARE THE PLACE FOR YOU!
- Working in resale means that every day is different. We receive amazing mens & women’s clothing & accessories from people from all walks of life.
- It’s always busy, there is always lots to do, and, tons of great clients and shoppers to meet.
- You may also have the opportunity to work at the store's photo booth taking pictures for online plus do social posts
- Growth opportunities to become a floor lead/keyholder, train to be a buyer/manager.
- Be part of something important - we keep fashion out of landfills and work hard to make our community financial returns when they clear out their closets.
What we offer:
- Competitive wages depending on experience
- Ongoing professional development
- On demand pay
- Extended Benefits Package (full-time employees)
- RRSP Matching Program (full-time employees)
- Calm - The #1 App for Meditation and Sleep
- Ongoing fashion education
- Work with teams that enjoy and support each other
If you:
- Have a warm, friendly demeanor and you enjoy relationship-building… and sales!
- Knowledgeable and passionate about luxury fashion, brands and trends
- Understand the importance of customer satisfaction
- Capable of developing relationships with customers and colleagues
- Flexible, reliable, and are able to work within retail store hours (including at least one weekend day)
- Strong attention to detail, commitment, and communication skills.
- A keen eye for beauty and style.
- Confidence and the ability to make decisions under pressure.
- Perficient Computer knowledge (preferably POS systems)
What you’ll do:
- Drives sales through the engagement of customers, suggestive selling, and sharing product knowledge
- Remember loyal customers’ names, sizes and preferences and maintain friendly relationships
- Team up with Manager and Assistant Manager to maintain outstanding store condition and ensure high levels of customers satisfaction through excellent service
- “Go the extra mile” to drive sales
- Assists with inventory, including receiving and stocking merchandise.
- Committed to loss prevention through exceptional service
Qualifications:
- Experience in the fashion industry
- Strong understanding of sales principles and customer service practices
- Previous experience: customer service, retail, fashion, communication
- Hands-on experience with POS transactions
- Solid communication and interpersonal skills
- A friendly and energetic personality
- Availability to work flexible shifts
Who we are:
Turnabout began in 1978 and is an Industry Leader in the Resale of Contemporary and Designer Clothing & Accessories for Women and Men with eight brick & mortar stores that stretch from Vancouver to South Surrey and Oak Bay in Victoria. The diversity, talent, and accomplishments of our consignors & shoppers offer a great opportunity to work with amazing clients that buy and sell quality clothing & accessories brought to us from all over the world. You will learn all the facets of retail and our industry, AND be part of a sustainable business that supports the community.
Job Type: Part-time
Pay: $17.00-$23.00 per hour
Expected hours: 16 – 25 per week
Day range:
- Every Weekend
Shift:
- 8 hour shift
- Day shift
Experience:
- sales: 1 year (preferred)
- customer service: 1 year (required)
Work Location: In person
Retail Store Manager/Assistant Manager - Victoria
Are you an experienced retail professional who loves all things fashion and thrives in leadership roles? Turnabout is on the lookout for a committed Store Manager or Assistant Manager to become part of our vibrant team.
If you're eager to immerse yourself in the fashion realm with a company that prioritizes style and exceptional customer service, we'd love to connect with you!
What We Offer:
- Competitive wages based on experience
- On-demand pay for instant gratification
- RRSP matching program for your financial future
- Extended benefits to keep you healthy and happy
- Ongoing fashion education to keep you ahead of the trends
- Professional development opportunities to help you grow
- A supportive team environment where everyone lifts each other up
- 50% consignment split because sharing is caring!
If You:
- Have a friendly personality and strong communication skills
- Lead by example, working alongside your team to achieve greatness
- Love fashion and stay up-to-date on the latest trends
- Have a proven track record of success in retail management
- Are a natural leader and enjoy coaching others
- Are committed to delivering exceptional customer service
- Are flexible and able to work retail hours, including weekends
What You'll Do:
- Organize store operations and delegate responsibilities
- Supervise and guide staff to maximize performance
- Drive sales and grow the business
- Train, motivate, and mentor sales staff to meet goals
- Manage store scheduling effectively
- Ensure accurate pricing and maintain visual merchandising standards
- Prioritize workload and ensure a safe and legal environment
- Focus on loss prevention through exceptional service
Qualifications:
- 2-5 years of retail store management experience
- Strong operational and leadership skills
- Excellent communication and interpersonal skills
- Proficiency in retail management software
- Post-secondary education in business or fashion preferred
Who We Are:
Turnabout has been an industry leader in the resale of contemporary and designer clothing and accessories since 1978. With eight brick-and-mortar stores spanning from Vancouver to Victoria, we pride ourselves on offering quality fashion while supporting sustainability. Join us and become part of a team that's passionate about style, service, and community. Apply now and let's create fashion magic together!
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Extended health care
- RRSP match
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- Retail management: 2 years (required)
Work Location: In person